OLYMPIA HEALTH & SAFETY PROTOCOL

Dear guests,

Relax in our Olympia & Olympia Sky hotel complex!

Your safety comes first, so we have prepared the Olympia Health & Safety Protocol and provided even more space and safety for you!

Welcome!

In these circumstances, the safety of our guests and employees is most important to us, so we monitor the situation around the COVID-19 virus and act in accordance with the recommendations of the Croatian Institute of Public Health, as well as the recommendations of the World Health Organization. We are part of the Safe stay in Croatia project, which ensures the implementation of current health and safety recommendations.

To create the safest possible environment in our complex, our employees are vaccinated against the COVID-19 virus!

We want to make it easier for you to plan your vacation, so we have prepared flexible booking conditions for you!

Organisation of PCR and RAT (antigen) tests: Our Health & Safety Manager is at your disposal who will organize and book an appointment for you.

Organisation of PCR and RAT (antigen) tests

  • Organisation of RAT (ANTIGEN) - The price of the test is €35 per person.

  • Organisation of PCR testing - The price of the test is  €100 per person.

  • It is possible to book a test in advance before your arrival, or during your stay by registering at the reception or by contacting our Health & Safety Manager  (sanja.skugor@olympiavodice.hr)

  • The reception staff will contact you when the results are ready. They will be available up to 24 hours for PCR and up to 12 hours for rapid ANTIGEN test.

  • Test results can be in Croatian or English language. If traveling by plane, a negative test result on English language is required when boarding the plane.

     sanja.skugor@olympiavodice.hr

    Tel: +385 (0) 22 452 400

TRAVEL INFORMATION

Guests from the EU can enter Croatia without any problems and return to their countries. The epidemiological situation in the Adriatic is under control with less active cases than in other tourist destinations in the Mediterranean.

Entering the Republic of Croatia

All holidaymakers entering the Republic of Croatia must have a booking confirmation and fill out the online form Enter Croatia

People travelling to the Republic of Croatia from green countries/regions are exempt from the obligation to provide negative test and to self-isolate.

Travellers from other countries must provide a negative PCR test or RAT (antigen) test no older than 48 hours or must be tested upon entering the Republic of Croatia and remain in self-isolation until they receive a negative result. In case of a rapid antigen test and a stay of more than 10 days in the Republic of Croatia, the test must be repeated within ten days from the date of the previous test.

Feel free to come to your accommodation and contact us to help you organise testing. Stay and enjoy your accommodation while you wait for the results.

Children under the age of 7 who travel in the company of parents are exempt from the obligation to present a negative test result and to self-isolate if their parents have a negative PCR or RAT (antigen) test.

People who have recovered from COVID-19 within the past 6 months are exempt from the obligation to provide a negative PCR test and to self-isolate. To prove that they have recovered from COVID-19, travellers must provide a positive PCR or RAT (antigen) test result or a positive neutralisation test (NT) result or a certificate of COVID-19 recovery issued by a doctor (this certificate is valid at the earliest on the eleventh day from the positive test result).

People who have a COVID-19 vaccination certificate are exempt from the obligation to provide a negative test and self-isolate. The certificate must state that at least 14 days have passed since receiving the second dose of the vaccine (in case of Moderna vaccine, 14 days since the 1st dose).

#IGotMyShot

More than 80% of the employees in our complex received the vaccine against Covid 19.

Overall responsibility, health and safety are our number one priority and we are glad that our employees have recognized this.

OLYMPIA HEALTH & SAFETY PROTOCOL

A high standard of hygiene has always been an imperative in our hotels, and now it is more important to us than ever. We regularly conduct training and education of employees, we have increased the frequency of cleaning and disinfection of all areas, with special emphasis on surfaces that are often touched.

  • The Olympia Health & Safety Cleaning Protocol ensures that accommodation units are thoroughly cleaned and disinfected
  • The Olympia Health & Safety Food Protocol ensures safety and health control from preparation to serving
  • Olympia Health & Safety Certificates: '' Safe stay in Croatia '', '' Safe travels '', HACCP
  • Olympia Health & Safety Manager is available 24/7 and provides guest support in case of need for health care

Olympia Health & Safety Cleaning Protocol

RECEPTION

  •  Disinfectants are available at the entrance to the building and at the reception
  • Protective masks, gloves and disinfectant are available on request
  • The movement and retention of guests at the reception is limited
  • Protective partitions have been installed on the reception desk
  • Social distancing in the area around the reception is mandatory
  • Detailed information on the measures taken to prevent COVID-19 is available to guests
  • Check in is organized in such a way that it is done in a minimum amount of time
  • Self-scanning of documents, contactless payment, payment by proforma invoice (already upon booking)
  • Possibility to announce check-out from the hotel in order to prepare an invoice in advance in order to stay at the reception as short as possible

COMMON CONTENTS

  • Appointments for the use of common areas (fitness, wellness, SPA, indoor pool) are agreed in advance in order to reduce the interaction between guests and provide time for regular disinfection of the premises and equipment and ventilation of the premises
  • It is mandatory to wear protective masks and maintain physical distance in all enclosed spaces
  • Regular disinfection of public areas and equipment that is frequently touched: Increased cleaning, disinfection and ventilation of all common areas approximately every two hours, and critical points more often.
  • Disposable / paper towels are used in the toilets, all surfaces and equipment are cleaned and disinfected several times a day
  • Regular cleaning and disinfection of air conditioners and ventilation: Regular chemical and mechanical cleaning and disinfection, regular servicing of heating/cooling systems

ACCOMMODATION UNITS

The info map is available via QR code, and the classic one is available on request and has been disinfected for you. Excursion and wellness brochures are also available in a classic form on request and disinfected for you.

The “Safety” sticker on the mini bar guarantees that the mini bar is disinfected

Regular disinfection of critical points in the accommodation unit: disinfection is performed frequently, and after each change of guests it is mandatory:

 Switches, sockets, lamps, coffee machine

Telephone, TV remote control

Air conditioning thermostat

Handles: doors, wardrobe, drawers, bedside tables, curtains

Bed: bed linen, pillows, mattress, covers

Surfaces in the bathroom: sink, faucets, mirror, towel rails, toilet bowl, shower, tiles and joints, glasses, cosmetics

Work surfaces: tables, armchairs, sofa, chairs

Terrace: table and chairs, deckchairs

Cleaning of accommodation units is done while the guests are out of the same or in agreement with the

Washing of bed linen and towels: Special attention is paid to intensive washing at recommended temperatures and disinfection of bed linen, towels and bathrobes, and they are placed in the room immediately before the arrival of the guest marked "Disinfected for you”. The working principle is defined so that clean bedding cannot come into contact with dirty, in such a way that the first used textile is stored in a bag and taken without touching the cart with clean bedding, towels and bathrobes, and they are placed in the accommodation unit only after disinfection of the entire accommodation unit.

Olympia Health & Safety Food Protocol

 Olympia Health & Safety Food protokol ensures maximum safety and health of food and beverages in all our restaurants and bars.

The Olympia Health & Safety Food standard controls all food and beverage processes from production, delivery and preparation to serving.

Food and beverage management protocols are HACCP certified by SGS, the world's leading inspection, verification, testing and certification company.

All our employees have the prescribed health certificates and are regularly educated to ensure the highest standards of safety and quality.

Buffet service: Hand sanitizer is provided at the entrance to the restaurants, physical space is made between the tables in accordance with the measures of physical distance, it is mandatory to wear masks when moving inside the restaurant.

During each change of guests, the tables are disinfected and the tablecloths are replaced. Price lists are available via QR codes, and where this is not the case, the price list is disinfected after each use. Regular disinfection of vending machines, coffee machines and all contact surfaces (bar) is performed.

Guests are advised to make contactless payments.

Food is served by employees, and physical distance is maintained in the serving line in accordance with the current recommendations.

Visible notices have been posted on the mandatory wearing of masks, physical distance and disinfection. Regular ventilation of the space is performed.

In periods of increased number of guests, meals are organized in two shifts for the safety of guests and to ensure the recommended distance

SWIMMING POOLS

Deckchairs and tables in our pools are regularly disinfected, the prescribed distance between deckchairs is ensured

At the entrances to the pools there are barriers, ie carpets with disinfectant

Before entering the pool, it is mandatory to take a shower and pass over the barrier

WELLNESS

 A disinfectant was placed at the entrance to the wellness

It is mandatory to wear masks inside the wellness

In the indoor pool, the deck chairs are properly spaced and regular disinfection is performed, and hand and deck chair disinfectant is available.

The number of users in the indoor pool, SPA zone and gym is limited in accordance with the available space

After each use, the SPA zone, gym and treatment and massage rooms are disinfected

Diffusers with essential oils for disinfection and a pleasant smell have been installed

Olympia Health & Safety Certifications

We are part of the program "Safe stay in Croatia" - the national label of security protocols in tourism and hospitality. Our guests can be sure that we have taken the prescribed epidemiological measures and health safety recommendations because this label guarantees that the guidelines of the Croatian Institute of Public Health are followed.

"Safe travels" is a label created by the World Travel and Tourism Council, for safe travel worldwide, to make it easier for travelers to identify destinations and companies that have adopted world standards of health and hygiene.

FLEXIBLE BOOKING POLICY

Plan your stay on the Adriatic coast worry-free with our flexible travel conditions, which means that you can change your travel date.

You can cancel your reservation free of charge 15 days before arrival.

Olympia Health & Safety Manager

Health & Safety Manager in our complex is responsible for the consistent application of the Olympia Health & Safety protocol and provides guest support in case of need for health care

  •  Available to guests 24/7
  • In case of need, he provides health care with the doctor on duty in the destination
  • Educates employees in the application of measures and procedures from the Olympia Health & Safety protocol
  • Monitors general health conditions and maintains a safe environment that meets all prescribed standards

Contact: sanja.skugor@olympiavodice.hr

Stay safe Croatia, Safe travels WTTC
eu, esif

Krajnji primatelj financijskog instrumenta sufinanciranog iz Europskog fonda za regionalni razvoj u sklopu Operativnog programa "Konkurentnost i kohezija".